Job Openings
I.T. Specialists
Responsibilities:
- Provide remote technical support to SOHO clients, including software troubleshooting, system setup, and hardware diagnostics.
- Assist in the implementation and maintenance of client systems, including networks, cloud tools, and cybersecurity configurations.
- Resolve day-to-day technical issues through the platform’s ticketing system or direct messaging channels.
- Support client onboarding and initial system configuration.
- Recommend system optimizations or upgrades based on performance and security assessments.
- Maintain accurate documentation of services provided and resolved cases within the platform.
Requirements:
- Degree or diploma in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support or system administration.
- Proven experience with remote troubleshooting tools and IT ticketing systems.
- Familiarity with Windows, macOS, and Linux operating systems, as well as networking basics, VPNs, and cloud services.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple client requests concurrently.
Marketing Specialists
Responsibilities:
- Advise management on marketing, advertising, and sales promotion strategies.
- Develop and implement direct and digital marketing campaigns and related content.
- Manage post-campaign analysis and report on marketing and advertising performance metrics.
- Develop and maintain social media accounts, including managing customer reviews and testimonials.
Requirements:
- University degree or college diploma in Business Marketing, Public Relations, Communications, or Journalism.
- At least one year of experience in a marketing role is considered a strong asset.
- Ability to manage priorities and meet tight deadlines.
- Experience with marketing technology tools such as Marketo, Smartsheet, Uberflip, and Google Ads is a strong asset.
Customer Experience Representatives
Responsibilities:
- Provide remote technical support to SOHO clients, including software troubleshooting, system setup, and hardware diagnostics.
- Assist in the implementation and maintenance of client systems, including networks, cloud tools, and cybersecurity configurations.
- Resolve day-to-day technical issues through the platform’s ticketing system or direct messaging channels.
- Support client onboarding and initial system configuration.
- Recommend system optimizations or upgrades based on performance and security assessments.
- Maintain accurate documentation of services provided and resolved cases within the platform.
Requirements:
- Degree or diploma in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support or system administration.
- Proven experience with remote troubleshooting tools and IT ticketing systems.
- Familiarity with Windows, macOS, and Linux operating systems, as well as networking basics, VPNs, and cloud services.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple client requests concurrently.
Customer Experience Specialist
Responsibilities:
- Gather user feedback, troubleshoot issues, and escalate technical requests as needed.
- Collaborate with developers to communicate usability challenges and improvement areas.
- Document FAQs, support workflows, and knowledge-base materials.
- Manage customer success metrics and onboarding resources.
- Assist users and airline staff in understanding and effectively using BUSINESS WIZARD features.
Requirements:
- Diploma in Computer Science, Customer Service, or a related field.
- Excellent verbal and written communication skills.
- Ability to clearly explain technical information to non-technical users.
- Previous experience in technical support or client relations is preferred.